FREQUENTLY ASKED QUESTIONS (FAQ)
Orders and Delivery
Q1: How long will it take to receive my order?
A1: Orders are typically delivered within 4 to 7 days (for the USA; delivery times may vary for other countries).
Q2: How are shipping fees calculated?
A2: Since the day our store was established, shipping has been free! We have agreements with integrators and shipping companies, so we do not pass shipping costs on to our customers. All prices on our website include shipping costs.
Product Information
Q3: Are your products original or replicas?
A3: Of course, all our products are original. For more information about a specific product, feel free to email us or contact us via the live support section.
Q4: Why might vintage products have minor imperfections?
A4: Since the products you purchase are very old and worn items, some of them may not retain their original condition, even though a few do. Therefore, minor imperfections can be expected in antique products.
Returns and Exchanges
Q5: What is your return policy?
A5: If there is any problem caused by us, you can request a return within 15 days.
Q6: Under what circumstances can I request an exchange?
A6: You can request an exchange if the product differs from the photo or description.
Support and Contact
Q7: How can I contact you?
A7: You can reach us through live support or via email in the "Contact" section at vintagetypeshop@hotmail.com.
Q8: Can I get assistance for a special product search?
A8: Absolutely! We have assisted many customers with their special requests and will continue to do so. We have many items that are not listed on our website, as well as products from our suppliers. If you’re looking to expand your collection or find a specific item, please get in touch with us.